Shipping policy

Shipping Policy

Last Updated: July 1, 2026

At RawHabit, we aim to deliver your apparel orders as quickly, safely, and transparently as possible.

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1. Order Processing Time

  • All orders are processed within 2–3 business days following payment confirmation and successful security fraud checks.
  • Orders placed on weekends, national holidays, or regional public holidays in India will be processed on the immediately succeeding business day.

2. Delivery Timelines & PIN Code Serviceability

  • Serviceability: Delivery fulfillment is strictly subject to PIN code serviceability by our third-party logistics partners (e.g., Delhivery, Blue Dart, Bluedart, etc.). We reserve the right to cancel and refund orders placed from unserviceable regions.
  • Within India (Estimated Time):
    • Metro Cities: 2–4 business days.
    • Rest of India (Tier 2/3 Cities): 4–7 business days.
    • Remote Regions & Northeast India: 7–10 business days.
  • International Orders: Delivery timelines vary drastically (typically 7–15 business days) depending on the destination country, flight availability, and local customs clearance processes.

Note: Delivery timelines are estimates provided by courier companies. RawHabit shall not be legally held liable for unexpected transit delays caused by Force Majeure events, severe weather conditions, or local courier strikes.

3. Shipping Charges & GST

  • Shipping fees, if applicable, are calculated based on package weight and delivery location. These will be clearly displayed as a distinct line item at checkout before you finalize your transaction.
  • In accordance with the Indian Goods and Services Tax (GST) laws, any applicable tax on shipping and handling fees will be bundled and itemized clearly on your final commercial invoice.

4. Order Tracking

  • Once your package is handed over to our logistics partner, you will automatically receive an automated confirmation dispatch via Email and/or SMS containing a unique tracking ID and web link to monitor your shipment status live.

5. Customs, Duties, and International Taxes

  • For all international shipments outside of India, the listed product prices and shipping charges do not include destination import duties, customs taxes, or local clearance fees.
  • All such import tariffs, custom clearings, and additional regional taxes are the sole statutory responsibility of the international buyer. Packages abandoned due to non-payment of customs duties are not eligible for refunds.

6. Undelivered Packages & Failed Delivery Attempts

  • Our courier partners will attempt delivery up to three (3) times before marking a package as undeliverable.
  • If a package is returned to our warehouse due to an incorrect/incomplete shipping address provided by the customer, or due to repeated absence/unavailability during delivery attempts, additional shipping fees will be charged to the customer to arrange a re-delivery.

7. Lost or Damaged Shipments

  • In the rare event that a package is lost in transit or arrives with visible external tampering, please refuse the delivery and contact our customer support team immediately.
  • Claims for items missing from a package must be supported by an untampered, continuous video recording of the package unboxing.

8. Delivery Support Contact

For any queries, tracking delays, or delivery issues, please reach out to our dedicated shipping desk:

  • Email: support@rawhabit.in
  • Customer Support Hotline: [Insert your phone number here - Mandatory for India E-commerce]
  • Dispatched Warehouse Location: [Insert physical registered warehouse address here - Mandatory for India E-commerce]